Refund policy

Returns and Refund Policy

Last updated: 23 September 2026

This policy applies to purchases made from ARVYN at arvynactive.com. ARVYN is operated by BREBERTETS LIMITED, company number 16420993. Nothing in this policy limits any consumer right that cannot lawfully be excluded.

Consumer rights

Goods must be as described, fit for purpose and of satisfactory quality where applicable consumer law requires this. If an item is faulty, damaged, incorrect or not as described, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

Right to cancel an online purchase

Consumers in the United Kingdom and European Economic Area will generally have the right to cancel an eligible online purchase without giving a reason. You may notify us from the time you place the order until 14 calendar days after the day on which you, or a person nominated by you, receives the goods. If one order is delivered in separate shipments, the period normally runs from receipt of the final item.

To cancel, email contact@arvynactive.com with a clear statement that you wish to cancel. After notifying us, return the goods within 14 calendar days. Unless the goods are faulty, damaged, incorrect, or the law requires otherwise, you are responsible for the direct cost of returning them.

You may inspect an item as you reasonably would in a physical shop. We may reduce a statutory cancellation refund to reflect a loss in value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and functioning of the item.

ARVYN 30-day return policy

In addition to applicable statutory rights, we accept return requests for most products submitted within 30 calendar days of delivery.

For a voluntary return outside a statutory cancellation period, the item must be unused, unworn and unwashed, in its original condition, with all tags and original packaging intact. Proof of purchase is required.

Items not eligible for a change-of-mind return

  • Goods made to your specifications or clearly personalised.
  • Sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been broken.
  • Any other goods expressly excluded from cancellation under applicable law.

These exclusions do not remove your rights where an item is faulty, damaged, incorrect or not as described.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or different from what you ordered, contact us promptly and include your order number and a description of the issue. Photographs may help us resolve the matter, but requesting them does not remove your statutory rights. Where the issue is our responsibility, we will provide an appropriate remedy and cover reasonable return costs as required by law.

How to request a return

  1. Email contact@arvynactive.com.
  2. Include your order number and identify the item you wish to return.
  3. Wait for return authorisation and the correct return instructions.
  4. Use a trackable service and retain proof of postage.

Do not send returns to our registered office unless our support team specifically instructs you to do so. The authorised return address may vary according to the product and destination.

Refunds

Approved refunds are issued to the original payment method. For a valid statutory cancellation, we will make the refund no later than 14 calendar days after we receive the returned goods or acceptable evidence that they were sent back, as applicable under the law. For other approved returns, we aim to initiate the refund within 5–10 business days after receiving and, where appropriate, inspecting the returned goods. Any shorter mandatory deadline will be respected.

Your bank or payment provider may need additional time to display the credit after we initiate it.

For a valid statutory cancellation, we will refund the price paid and, where required by law, the cost of our least expensive standard outbound delivery method. Additional amounts paid for premium delivery are not refundable unless required by law. For voluntary returns outside the statutory cancellation period, original delivery charges are not refundable unless the return results from our error or the law provides otherwise.

Cancellation before dispatch

Contact us as soon as possible if you wish to cancel an order. If it has already entered dispatch, you may need to follow the return process after delivery.

Model cancellation wording

You may use the following wording, but you are not required to do so:

To ARVYN, operated by BREBERTETS LIMITED: I give notice that I cancel my contract for the sale of the following goods. Please include your order number, goods ordered, order date, delivery date, name, address and the date of your notice.

Contact

Email: contact@arvynactive.com
Legal operator: BREBERTETS LIMITED
Company number: 16420993
Registered office: 100A WOODCHURCH LANE, BIRKENHEAD, UNITED KINGDOM, CH42 9PD

Customer support is provided exclusively by email.