Privacy policy
Privacy Policy
Last updated: 23 September 2026
This Privacy Policy explains how personal information is collected, used and shared when you visit, interact with or make a purchase from ARVYN at arvynactive.com.
Who controls your information
ARVYN is operated by BREBERTETS LIMITED, company number 16420993, with its registered office at 100A WOODCHURCH LANE, BIRKENHEAD, UNITED KINGDOM, CH42 9PD.
Email: contact@arvynactive.com
BREBERTETS LIMITED is the controller of the personal information described in this policy, except where another provider acts independently under its own privacy notice.
Information we collect
- Identity and contact details, including your name, email, billing address and delivery address.
- Order and transaction details, including products, order value, currency, discounts, delivery, returns and refunds.
- Payment-related information. Payments are processed securely by the payment provider presented at checkout. We do not normally receive your complete card number.
- Customer account details and saved preferences, where applicable.
- Messages sent to customer support.
- Device and technical data, including IP address, browser, device, operating system and approximate location.
- Usage data, including pages viewed, shopping activity, referral source and interaction with emails or advertisements.
- Cookie, pixel and similar technology data, subject to applicable consent requirements.
- Fraud-prevention, authentication and security data.
Please do not send complete card numbers, passwords, government identifiers or other unnecessary sensitive information by email.
How we collect information
We collect information directly from you, automatically from your browser or device where permitted, from our e-commerce and operational providers, and from analytics, advertising or social media services where allowed by your settings, consent and applicable law.
How and why we use information
- Contract: to operate checkout, process payment, confirm and deliver orders, provide support, and handle returns and refunds.
- Legal obligations: to comply with accounting, tax, consumer-protection and lawful authority requirements.
- Legitimate interests: to protect the store, prevent fraud, maintain records, improve customer service, understand store performance and protect legal claims, after balancing these interests against your rights.
- Consent: for non-essential cookies, personalised advertising and electronic marketing where consent is required.
- Marketing otherwise permitted by law: every marketing message will offer a clear way to unsubscribe.
Cookies and online tracking
Essential technologies may be used for security, checkout, basket contents and account access. Analytics, advertising and other non-essential cookies or pixels will be activated only after valid consent where required by law. You can accept, reject or manage non-essential technologies through the store's privacy or cookie controls.
Who receives information
We disclose information only as reasonably necessary to the following categories of recipient:
- Our website hosting and e-commerce platform providers.
- The payment provider and payment method selected at checkout.
- Delivery carriers and fulfilment providers used for your order.
- Domain, email, security and customer-communication providers.
- Store applications that support the cart, post-purchase experience, product options, customer service and tracking.
- Analytics, advertising and social media providers where permitted by consent and law.
- Professional advisers, insurers, auditors, tax authorities, regulators, courts or law-enforcement bodies where legally justified.
- A genuine purchaser or successor in a merger, financing, reorganisation or sale, subject to appropriate safeguards.
Some providers act on our instructions and others may act independently under their own notices. We do not sell personal information for money.
International processing and transfers
We are established in the United Kingdom, while some service providers may process information in other countries. Where UK or European data-protection law restricts an international transfer, we use a recognised lawful mechanism, such as an adequacy decision or approved contractual safeguards, together with any additional measures required.
Data retention
We retain information only for as long as reasonably necessary to perform and document orders, handle support and returns, meet tax and regulatory duties, prevent fraud, maintain security and establish or defend legal claims. The period depends on the type of data, legal requirements, the customer relationship and any actual or anticipated dispute. Information is deleted or anonymised when no longer required.
Your rights
Depending on your location and applicable law, you may have the right to access, correct or delete information; restrict or object to processing; receive certain information in a portable format; withdraw consent; request review of certain automated decisions; and complain to a data-protection authority.
To exercise a right, email contact@arvynactive.com. We may request information reasonably necessary to verify your identity. UK residents may also complain to the Information Commissioner's Office at ico.org.uk. Customers in the European Economic Area may contact the competent supervisory authority in their country.
Fraud screening and automated tools
We and our providers may use automated tools to identify unusual transactions, security risks or suspected fraud. A flagged transaction may be reviewed, delayed or refused where justified. Where the law provides rights concerning a solely automated decision with legal or similarly significant effects, you may request information or human review.
Security
We use reasonable technical and organisational measures designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
Children
The store is not designed to collect information directly from children who cannot lawfully provide it. Purchases by minors must involve a parent or legal guardian where required.
Third-party websites
External websites are governed by their respective operators. Review their notices before providing information.
Changes to this policy
We may update this policy to reflect changes in our services, providers or obligations. The revised date will appear at the top, and material changes will be communicated where required.
Contact
Email: contact@arvynactive.com
Legal operator and controller: BREBERTETS LIMITED
Company number: 16420993
Registered office: 100A WOODCHURCH LANE, BIRKENHEAD, UNITED KINGDOM, CH42 9PD
Customer support and privacy requests are handled exclusively by email.